【待反馈】连接宝塔官网（www.bt.cn）异常，请检查服务网...

为了能快速了解并处理您的问题，请提供以下基础信息：

面板、插件版本：

系统版本：

问题描述：

REQUEST_DATE: 2024-10-13 22:06:16

PAN_VERSION: 7.9.0

  OS_VERSION: Windows Server 2019 Datacenter (build 17763) x64 (Py3.8.6)

REMOTE_ADDR: 127.0.0.1

REQUEST_URI: POST /ajax?action=UpdatePanel

REQUEST_FORM: {}

  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Edg/129.0.0.0

Traceback (most recent call last):

  File "class\ajax.py", line 698, in UpdatePanel

    updateInfo = json.loads(result)

  File "C:\Program Files\python\lib\json\__init__.py", line 357, in loads

    return _default_decoder.decode(s)

  File "C:\Program Files\python\lib\json\decoder.py", line 337, in decode

    obj, end = self.raw_decode(s, idx=_w(s, 0).end())

  File "C:\Program Files\python\lib\json\decoder.py", line 355, in raw_decode

    raise JSONDecodeError("Expecting value", s, err.value) from None

json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1581, in publicObject

    return run_exec().run(toObject, defs, get)

  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1813, in run

    result = eval(fun)

  File "", line 1, in

  File "class\ajax.py", line 701, in UpdatePanel

    raise public.PanelError("连接宝塔官网（www.bt.cn）异常，请检查服务网络状况")

public.PanelError: 面板运行时发生错误: '连接宝塔官网（www.bt.cn）异常，请检查服务网络状况'

相关截图（日志、错误）：

您好，按win + r 键，输入cmd进入命令窗口，执行下面命令，看看回显信息
ping www.bt.cn

堡塔运维南一 发表于 2024-11-4 15:37
您好，按win + r 键，输入cmd进入命令窗口，执行下面命令，看看回显信息
ping www.bt.cn ...

同样的问题，ping没问题。

REQUEST_DATE: 2024-12-17 11:09:37
PAN_VERSION: 8.2.1
  OS_VERSION: Windows 10 Home China (build 26100) x64 (Py3.8.6)
REMOTE_ADDR: 127.0.0.1
REQUEST_URI: POST /plugin?action=get_index_list
REQUEST_FORM: {}
  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Edg/120.0.0.0



Traceback (most recent call last):
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1584, in publicObject
    return run_exec().run(toObject, defs, get)
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1825, in run
    result = resobj(get)
  File "class\panelPlugin.py", line 1264, in panelPlugin.panelPlugin.get_index_list
    softList = self.get_cloud_list(get)['list']
  File "class\panelPlugin.py", line 974, in panelPlugin.panelPlugin.get_cloud_list
    softList['list'] = self.get_local_plugin(softList['list'])
KeyError: 'list'

一样的问题Traceback (most recent call last):  File "D:\BtSoft\panel/class\ajax.py", line 732, in UpdatePanel    updateInfo = json.loads(result)  File "C:\Program Files\python\lib\json\__init__.py", line 357, in loads    return _default_decoder.decode(s)  File "C:\Program Files\python\lib\json\decoder.py", line 337, in decode    obj, end = self.raw_decode(s, idx=_w(s, 0).end())  File "C:\Program Files\python\lib\json\decoder.py", line 355, in raw_decode    raise JSONDecodeError("Expecting value", s, err.value) from Nonejson.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)During handling of the above exception, another exception occurred:Traceback (most recent call last):  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1584, in publicObject    return run_exec().run(toObject, defs, get)  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1825, in run    result = resobj(get)  File "D:\BtSoft\panel/class\ajax.py", line 734, in UpdatePanel    raise public.PanelError("连接宝塔官网（www.bt.cn）异常，请检查服务网络状况")public.PanelError: 面板运行时发生错误: '连接宝塔官网（www.bt.cn）异常，请检查服务网络状况'C:\Users\w>ping www.bt.cn正在 Ping www.bt.cn [157.255.129.228] 具有 32 字节的数据:来自 157.255.129.228 的回复: 字节=32 时间=20ms TTL=49来自 157.255.129.228 的回复: 字节=32 时间=20ms TTL=49来自 157.255.129.228 的回复: 字节=32 时间=20ms TTL=49来自 157.255.129.228 的回复: 字节=32 时间=21ms TTL=49157.255.129.228 的 Ping 统计信息:    数据包: 已发送 = 4，已接收 = 4，丢失 = 0 (0% 丢失)，往返行程的估计时间(以毫秒为单位):    最短 = 20ms，最长 = 21ms，平均 = 20ms

Traceback (most recent call last):
  File "D:\BtSoft\panel/class\ajax.py", line 732, in UpdatePanel
    updateInfo = json.loads(result)
  File "C:\Program Files\python\lib\json\__init__.py", line 357, in loads
    return _default_decoder.decode(s)
  File "C:\Program Files\python\lib\json\decoder.py", line 337, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "C:\Program Files\python\lib\json\decoder.py", line 355, in raw_decode
    raise JSONDecodeError("Expecting value", s, err.value) from None
json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1584, in publicObject
    return run_exec().run(toObject, defs, get)
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1825, in run
    result = resobj(get)
  File "D:\BtSoft\panel/class\ajax.py", line 734, in UpdatePanel
    raise public.PanelError("连接宝塔官网（www.bt.cn）异常，请检查服务网络状况")
public.PanelError: 面板运行时发生错误: '连接宝塔官网（www.bt.cn）异常，请检查服务网络状况'